Customer Service
Mobile Application and Online Banking User Profile Deletion
If you would like to request removal of your Mobile Application and Online Banking User Profile (the profile you use to login to our online banking system and our mobile app) and related data, simply send an email request to [email protected]
Please type "Remove Mobile App & Online Banking User Profile" in the subject line of your email and provide your first and last name, street address (with city, state, and zip), and your phone number in the body of the email.
Upon receipt, your information will be reviewed and a Halstead Bank customer service representative will be in touch within 1-3 business days to confirm that your request is valid and initiate the process.
Please note that when your account is deleted:
- You will no longer be able to log in to Halstead Bank online banking or the Halstead Bank mobile app.
- You will not be able to see electronic copies of past account statements. If you have opted in to receiving electronic statements and/or notices, your preferences will be changed to receiving paper statements and notices.
- Any activity you previously set up within online banking or our mobile app will be disabled and/or deleted. This includes real-time account alerts, Bill Pay payments and payee info, and scheduled or recurring transfers, as well as any history for any of these services. When we contact you for verificaton, we will review specific impacts with you based on the features you use.
- Your Halstead Bank deposit accounts (checking, money market, savings, CDs, and IRAs) and loan accounts will remain open and unafftected.
- This email is only used for deleting your Mobile Application and Online Banking User Profile.
Note: We do not send emails or text messages or make unsolicited phone calls requesting user information. In the event of suspicious or other information security related events please contact us at (316) 830-2226 and ask for the Bank's Compliance Officer or Operations Officer.
